Please follow these troubleshooting steps to access text and internet services


1. Verify airplane mode is turned off.

1.1 Press and hold the Power key.

1.2 If Turn off Airplane mode displays, tap it to disable Airplane mode.


2. Verify your phone is connected to the FreeMii Network

2.1 Go to Settings

2.2 Look for "Network & internet" (or a similar section)

2.3 See if there is anything listed under "Mobile Network". If so tap through, if not, please let us know.

2.4 Once inside your Mobile Network setting, please make sure Mobile Data is enabled


3. Perform a soft reset.

3.1 Turn your phone off.

3.2 Remove the battery. After 10 seconds, reinsert the battery.

3.3 Turn your phone back on.